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Shipping

  1. How can I place an order with Origino by Sublimes Enterprises FZE ?

    You can place an order through our official website or trusted e-commerce platforms. Browse our product catalog, select the items you’d like to purchase, and follow the checkout process to complete your order.

  2. Do you ship internationally?

    Yes, we offer international shipping to many countries. Delivery time & prices may vary depending on your location, but we strive to ensure all orders are shipped promptly.

  3. What delivery options are available?

    We offer standard and express shipping options depending on your location. You can select your preferred delivery option during checkout.

  4. How long will it take for my order to arrive?

    Delivery times depend on your location and the shipping method chosen. Typically, standard delivery takes 1-2 business days within Dubai, 2-3 Days all other Emirates while express shipping can arrive in 1 day.

     

  5. What payment methods do you accept?

    We accept a variety of secure payment options, including credit/debit cards, Apple, Samsung Pay & other widely accepted digital payment methods.

Returns & Exchange

  1. What is your return policy?

    We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the product within 7 days of receipt. Products must be unused, in their original packaging, and in resalable condition for a full refund.

  2. How do I initiate a return?

    To request a return, contact our customer service team at Return & Exchange Policy. Provide your order details, and our team will guide you through the return process.

  3. What if my order is damaged during delivery?

    If your order arrives damaged, please contact our customer support team within 24-48 Hours of delivery. Provide your order number and a photo of the damaged product, and we will resolve the issue promptly.

  4. Can I cancel or modify my order after it has been placed?

    If you need to cancel or make changes to your order, contact our customer service team as soon as possible. Orders can only be modified or canceled before they are shipped.

  5. How can I contact customer service if I have any issues?

    You can reach our customer service team by emailing info@origino.me or through our contact form on our website. We aim to respond to all inquiries within 24-48 hours.

Contact & Partnerships

  1. Interested in working with us on a partnership?

    We’d love to work with you! Send us an email at pr@origino.me with all your information and proposal, and we’ll get in touch with you

  2. I want to buy a corporate gift?

    We can help you out! Send us an email at info@origino.me with what you’re looking for, and we’ll do our best to give you an unforgettable sustainable gift for your team

  3. I want to buy in but or subscribe monthly basis ?

    We can certainly help you with bulk purchase or subscription, please send us an email at info@origino.me with your requirements, and a member of our team will get in touch with you to find the best possible solution.

Couldn't find the answer? We can help!

If you still have questions or need assistance, our friendly customer support team is here for you. Reach out to us anytime, and we’ll ensure your concerns are resolved promptly and efficiently.

📧 Contact Us: +971503530121

Your satisfaction is our priority—let’s connect and find the solution together! 🌿✨

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